Service & Calibration FAQs

It's extremely important to service and calibrate test machines regularly. This ensures the machine is performing as intended - providing reliable and accurate results. Preventative maintenance is key to keeping downtime to a minimum, as this can be extremely costly and disruptive within a busy working environment, with deadlines to achieve.

The industry accepted standard interval for test machines to be tested and calibrated is once a year. This can be more or less frequent, depending on the usage of the machine.

Test machines should only be serviced and calibrated by a company that has a team of expert engineers with a strong knowledge base in hydraulics. They must understand the importance of providing quick, accurate calibrations with strong integral values.

The Phoenix team has a first-in-class reputation and our experience is broad.  The qualifications in the team include: service and calibration, mechanical and electronics production and design, software development, production quality control, with both junior and senior management. Phoenix is in the heart of the West Midlands, providing us with a prime spot to offer our services to the whole of the UK.

We frequently set up annual service and calibration contracts with our customers to provide peace-of-mind and cost saving. These regular service and calibration programmes can range from every six months to every 2+ years.

Our servicing team can offer all our services anywhere in the UK, on customer sites.

Phoenix can offer a quick diagnosis and repair across the UK on a range of hydraulic machines.

The most frequent problems that we come across with test machines are dirty oil, servo-valve blockages, filter blockages, leaks and load cell misuse (e.g. overloading).

The best way to avoid these problems is to have a frequent preventative maintenance programme, which includes filter and oil changes, servo-valve servicing, hose and accumulator changes, on-site training on software/controllers and oil testing.